Refund Policy

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Returns

Due to the nature of cosmetic and personal care products, we do not accept returns once the product has been opened or used.

Unopened and unused items may be returned within 14 days of delivery.

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Eligibility for Returns

To be eligible for a return:

• Item must be unused and in original packaging
• Proof of purchase is required

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Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection
• Approved refunds will be processed to your original payment method

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Shipping Costs

Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery with photos.

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Exchanges

We only replace items if they are defective or damaged.

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Contact

For returns or refund inquiries:

KaysenGroup LLC 120 E Grand Ave Clovis, NM 88101, USA Phone: +1 (505) 621-7085 Email: ecofarm.kaysengroup@gmail.com